Design Facilitation and Education

Going Past Empathy: The Four levels of Listening and How you can listen your way to innovation

Repost from a an article I wrote for TDG

Listening can generate real change, produce unexpected outcomes…and foster real innovation. Creating real change is what we’re all here to do…we haven’t met a single person coming through the doors of The Design Gym who was willing to say “yes, the status quo is awesome.”

So since we […]

5 ways to innovate using better questions

Innovation is something that so many companies clamor for. And why shouldn’t they? In the fast-moving world of business you need an edge to help you stay ahead…and coming up with a new product or service that no one else has, or doing it in a fresh way, can help you stay ahead. But most […]

The Best ideas should win, not just the loudest

repost from a TDG post I wrote

Hearing Every voice in the room
In our last newsletter, we talked about how solving the world’s biggest problems take ensembles, not soloists.
That’s true because we almost always are working on a team, where no one person gets to be the final “decider”. You can argue that this situation is […]