Design Facilitation and Education

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So far has created 43 blog entries.

Make Love, not products.

I was invigorated by Marisa Peacock’s account of Forrester Research’s report on Emotional Experience Design Principles.

The key take home is to “engage with the customer, not the product.” How?

Invest in ethnographic research: To uncover users’ unmet needs and aspirations Forrester recommends using qualitative insights gathered through ethnographic […]

Small Revolutions

Reading Steve Portigal’s article in Appliance magazine and watching Stephen Anderson’s talk from MX2008 got me thinking…UX people seem to be interested in culture primarily because we have to try to change it all the time, in little ways. Steve says “Driving these kinds of cultural changes isn’t trivial, but it isn’t impossible, either” while […]

Being Ecumenical: Dell Hymes

I read Dell Hymes’ Obit today.

What strikes me about his approach to Linguistics was that it was all about context. Language took place in a cultural context, not in a mathematical wonderland, as Chomsky would have you believe.

Not to harsh on Noam, or anything.

But the word […]

Steve Portigal on Improv and Creativity

Yesterday I hit an IXDA free event at RGA. Steve Portigal gave an awesome talk on Improv and its implications/applications to UX design and research.

He generously put up his slides here…which, had I known he was going to do, Maalik and I might not have taken such furious notes!

One idea from his talk that blew […]

The Uncanny valley in Monkey Land

Apparently the Uncanny Valley is for Monkeys, too:

I’ve been trying to find the 30 Rock episode wherein Tracy Jordan designs a pornographic video game, defying the uncanny valley…but the media lords have made it hard.

What does this have to do with anything? Well, first of all, I like the […]

Consumer Insights: Participatory Design


Last night I went to see JooYoung Oh give a presentation on her participatory design methods at The Change You Want to See, a very cool activist and co-working space in Williamsburg. I was tired after a long day, but the exercise of  putting lots of stickers on a page to […]

Consumer Insights: Soft and Visual

Working on a food project right now and found these great “rules” for food Michael Pollan culled from a slew of web comments. I particularly like the variety of presentation methods and how emotional and direct the insights are.

Mashups: Websites that are videos. Pictures that are movies. Video, video, video.

Thanks to twitter and @flytip, I read 87 cool things from Google Creative Labs at

Some faves were which takes your pics and short videos and makes a very sweet movie from them all, using a sound track of your choosing.

Another Youtube Mashup was Youtube Karaoke. Am I the last to know about this? […]

Twitter: Thanks for teaching me new things, like small studies work. Now I can go back to my job.

@ogilvydigital inspired my first tweet-induced post. Hit the graph to read the whole story…but I loved this one graph. For usability, we’ve definitely found this…after 3 or 4 interviews or home visits, you start to see the same problems over and over. It can get dull…but…if you stick with it, you get […]

Products and Services: One Big Iceberg

A few things are coming together in my head…and it is a pretty straightforward idea. The “slabification” of design is an apple-ish trend. The product gets slimmer, there’s more screen and less industrial design. The interface is the design.

And the product’s real value comes form how it connects me to a world of data and […]