It all started with a great LinkedIn Discussion on Research methods. This post is a “cream of the crop” memory device for me. The diagram above is from Liz Sanders of MakeTools out of Ohio. What I love about this is that it shows that user research is not just evaluative, but can be seen as truly generative of real ideas. In a recent conversation with a lead creative at another firm, he pushed back on design research, citing the old Henry Ford chestnut about faster horses. Humbug, I say!
I found the diagram below on Service Design Tools. They have a ton of awesome links and ideas.
I like that this diagram is introduced first as a chart, then as a UX experience storyline. It’s like a chart-story. Wonky. Me like.
I enjoyed this diagram from this online design research guide. This would explain why my IxD peeps like to get down to business and verify later. I do a lot of “blue sky” projects, looking 5 years out. It’s fun, and you don’t have to user test your results. A group user session to gauge general acceptability is plenty.
And then there’s always the IDSA research section with some goodies about mode mapping and pattern mining….